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Our Returns Policy
At HARTS we want you to be delighted everytime you shop with us so we have made our returns policy simple to follow. Our ‘no quibbles’ guarantee means that if for any reason you are not satisfied with the goods for whatever reason, you can return them and we will either exchange them or credit your account.
Please note
• Goods must be unused and in original packaging
• In order to meet our quality standards and to ensure you are properly credited our staff are not allowed to collect returns without proper paperwork
• Items ordered as ‘specials’ are non returnable
• Your statutory rights are not affected
Procedure for returning goods
1. Please telephone 01799 500100 – HARTS Customer Service Department to organise a collection date within 7 days.
2. Please complete all details on the returns form below including the reason for your return.
3. Please give as many comments as you can. These are very useful to us.
4. Take a copy of the delivery note and returns note for your file.
5. Attach this Returns Note to the Goods to be returned with your original packaging.
6. Hand the Goods to a member of the HARTS delivery team.
We will advise you of the returns number via email, goods will be collected within three working days from date of returns number being advised and a credit issued within a week of the collection. If you paid by credit/debit card then the refund will go back onto the card paid with.
Business Machines can not be resold if the original box has been opened. Therefore you cannot return a business machine if you have opened the box, unless it is damaged or faulty. |
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