CUSTOMER SATISFACTION SURVEY                       Quotations Exceeds Expectations Above Average Average Below Average   Knowledge   Assistance given   Understanding your needs   Speed of Response   Accuracy   Competitiveness   Clarity   Frequency of contact tel/email etc               Order Process & Delivery Exceeds Expectations Above Average Average Below Average   Ease of Ordering   Agreed timescales   How good are we at keeping you updated   Deliveries(on time)   Received in good order   Documentation   Have you found our delivery drivers helpful/courteous   Print Quality   How satisfied are you with the end product               Customer Service/Account Management Exceeds Expectations Above Average Average Below Average   Follow up   Response   Answering phones   Getting through to the correct person   Have you found our Sales team helpful/courteous   Have you found our customer service team helpful/courteous   Frequency of visits   Ability to assess and meet your needs   Response and resolution to queries/complaints               Project Management Exceeds Expectations Above Average Average Below Average   Management of Project   Ease of communication   Response to changes   Problem solving   Updates on project   Ability to meet Timelines                 Yes No       Would you recommend us to a colleague?                   Areas for Improvement:   Any other service you require:   Customer Details Contact Name: Telephone: Company Name: Fax: Email Address:

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